Terms and Conditions of Business
If you are unclear about any aspect of the terms and conditions then please contact us and we will be happy to answer any queries you have.
BOOKF1.com is BOOKF1.COM LTD
you or your is the lead name in the booking
us or we is BOOKF1.COM LTD
supplier is the event or accommodation supplier
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- You accept financial responsibility for all transactions made under your name or account.
- In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.
- You must make sure that all the information you provide to us is true and accurate.
- You must not use the website for speculative, false or fraudulent bookings.
- This contact agreement is between you and BOOKF1.com Ltd and is governed by the laws of England and Wales.
- These terms and conditions shall be deemed severable. In the event that any term is deemed to be unenforceable or invalid, such term shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining terms.
- All rights reserved.
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- Tickets will only be released to the registered address for security reasons.
- Tickets may neither be returned nor exchanged unless previously agreed with you in writing by BOOKF1.com.
- As a ticketing agent we do not have any role in determining seat locations. Upon receipt, please check the details of your tickets as mistakes cannot always be rectified. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the Supplier reserves the right to provide alternative seats to those specified on the ticket.
- Tickets are sold subject to the terms and conditions of the Supplier, and the additional terms and conditions of BOOKF1.com.
- In exceptional circumstances, the Supplier may reserve the right to make minor alterations to the advertised arrangements and to request latecomers to await admission until a convenient break, but admission cannot always be guaranteed.
- It is your responsibility to check whether an event, performance or time has been cancelled or rescheduled. BOOKF1.com will use its reasonable efforts to contact you in the event of cancellation once we have received the relevant authorisation from the Supplier.
- The Supplier reserves the right to refuse you admission if in its reasonable opinion, your admission to the organisation might be a risk to (a) the safety of the audience and/yourself; and/or (b) affect the enjoyment of members of the audience; and/or (c) affect the running of the event, performance or task for example if you act aggressively and/or appear to be under the influence of drink and/or drugs. Should this occur you will not be entitled to a refund.
- Events may be cancelled or postponed by the Supplier for a variety of reasons. In this event, BOOKF1.com will not be held responsible for any such cancellations or postponements.
- You should be entitled to a full refund from the Supplier if the event is cancelled, rescheduled or if there is a material change to the subject matter of the ticket contract that is what you have contracted to see. Please contact us via support@bookf1.com for information on receiving a refund from the Supplier. Please note we may require you return to us your ticket un-defaced in its original state for you to receive a refund, and failure to do so may forfeit your entitlement to a refund of any description.
- Handling and delivery charges may not be refundable if a refund is provided.
- In the event of breach of the contract by the Supplier, the Supplier shall not be liable for any loss, damage, cost or expense arising out of the breach which was not reasonably foreseeable by the Supplier at the date of the contract for the sale of tickets, except in respect of death or personal injury resulting from any act or omission on the part of the Supplier.
- If your ticket is re-sold or transferred for profit or commercial gain by anyone other than BOOKF1.com, the event promoter or organisation or one of their authorised sub-agents, it will become voidable and the ticket holder may be refused entry or ejected from the organisation.
- Each organisation has its own rules including the use of photographic and recording equipment, dogs, food and drink. It is your responsibility to check these with the organisation and you must abide by all the organisation's conditions.
- Ticket holders consent to filming and sound recording as members of the audience.
- The ticket holder must comply with all relevant statutes, organisation regulations and safety announcements whilst attending the event.
- Motorsport events can be dangerous. BOOKF1.com cannot accept responsibility for any injury, loss, or cost as a result of attending the event. You attend at your own risk and any disputes must be taken up directly with the event organiser.
- Where an age restriction applies for an event this will be indicated during the ticket booking process and confirmed on your booking confirmation. Please ensure that you carry proof of age if appropriate as BOOKF1.com can in no way be held liable for failure to comply with age restrictions imposed by the supplier and any subsequent action taken against such failure.
- It is your responsibility to organise your transport to the race circuit. BOOKF1.com do not provide any transport services.
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- All hotel bookings are on a 'as is' basis. When we have received full payment we will contact the hotel directly on your behalf and confirm with you your chosen accommodation. In some circumstances we will not be able to offer your chosen accommodation, in which case we will inform you of availability in other local hotels. You do not have to accept a secondary choice hotel, in which case you will receive a refund on the hotel proportion of your booking ('full total cost of ticket and hotel package' less 'ticket cost' less 'ticketing administration and delivery fee'). If you do accept the secondary hotel offer, you may receive a partial refund or have to pay more depending on the cost of the new accommodation. We will always confirm with you before any changes in cost.
- All hotel prices advertised include VAT and are correct at the time the offers are first advertised on the BOOKF1.com website. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.
- If you wish to cancel your hotel room, please contact our customer support by email: support@bookf1.com or by telephone on +44 (0)1371 879868. Please include your name, Grand Prix location, hotel name, registered email address and reason for your cancellation. In the event of cancellation for whatever reason you shall be liable to pay BookF1.com an administration fee of GBP 20. This could be in addition to any cancellation charge any hotel may impose.
- Each hotel will operate a different cancellation policy. You will be advised of your cancellation procedure and refund due (if any) when your cancellation request is received by us at BOOKF1.com. Please note that we determine that a cancellation request is deemed 'received by us' when we confirm with you that we have received it, either by email or by telephone.
- Unless otherwise stated prices stated are on per room, per night basis and include VAT.
- Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.
- Unless otherwise stated, breakfast, lunch and dinner are not included.
- Any additional costs which are not included in your official booking confirmation are payable by the lead name on departure of the hotel. 'additional costs' include items such as pay per view films, mini-bar, and restaurant. Please note this list is not exhaustive and is no way intended to describe all 'additional costs'.
- Star ratings on the BOOKF1.com website relate to each hotel may differ according to those in the country where the hotel is located and are out of the control of BOOKF1.com. Therefore BOOKF1.com cannot be held responsible .
- It is your responsibility to organise transport to your accommodation. BOOKF1.com do not provide any transport services.
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The following section uses the terms 'vouchers' and 'discounts' interchangably. This applies to any voucher/discount code applied to a booking.
- BOOKF1.com has the right to add, withdraw, and change publicly offered discounts without notification.
- Discounts and vouchers cannot be redeemed for cash.
- If the value of the discount is greater than the booking value, then the discount will be deemed to match the total value of the booking.
- Vouchers must be used before the expiry date specified when awarded/purchased and are non-refundable.
- You agree to only use discounts and vouchers you are entitled to. Any attempt to fraudulantly obtain and use voucher codes is in breach of the law and you may be prosecuted. In the event of fraud, BOOKF1.com has the right to recoop the value of the discount from the customer.
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- Payment must be made in Great British Pounds. The payment amount and currency are clearly stated on the checkout and booking pages and cannot be disputed unless a genuine mistake exists in the pricing.
- Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the total booking cost subject to increase. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied. Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.
- All prices are inclusive of any applicable VAT.
- Bookings must be paid for in full within the period of payment printed on the invoice or email. BOOKF1.com Ltd has the right to resell tickets and cancel invoices if payment is not made according to the conditions.
- If prices change on a paid booking before it is confirmed, BOOKF1.com reserve the right to request the additional cost or refund you in full.
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- Confirmation is defined as the point at which we place your booking with our supplier(s). Once this has occurred we will send you an email to advise you of this. Either a delay or failure to receive the email does not constitute as an unconfirmed booking.
- A successful payment to BOOKF1.com does not guarantee your booking will be secured. Only when your payment is fully cleared we will attempt to confirm your booking. Any material from BOOKF1.com that implies payment clearance will lead to a confirmed booking is done for the purposes of explanation and because this is the normal process.
- If we are unable to fulfil your booking request, we will contact you to advise you of the situation. At this point we will give you the option of amending your booking or obtaining a full refund if applicable.
- It is your responsibility to monitor the status of your order. Failure to receive correspondance from BOOKF1.com Ltd after an order has been placed does not guarantee a void order and so you must clarify any order queries with BOOKF1.com.
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- Delivery is made using Royal Mail Next Day Special Delivery in the UK and FedEx courier outside of the UK. Delivery is made at your own risk and the delivery contents are not insured.
- As part of Grand Prix anti-fraud measures, tickets are not made available until 2-4 weeks prior to the event. We will dispatch tickets as soon as we receive them, but cannot be held responsible for any external problems or delays regarding the delivery date.
- An email will be sent to the email address supplied by you when tickets have been dispatched. It will be the your responsibility to make sure you are available to sign for the delivery at the registered customers billing address and failure of such acceptance including subsequent consequences from this failure can no way be attributed to BOOKF1.com.
- If it becomes impractical to post tickets, due to the proximity of an event, performance or activity or in circumstances beyond our control, we reserve the right to make tickets available for collection at the organisation immediately prior to the event, performance or activity. You will be notified by telephone, email or in writing (using the details provided at the time of booking) if this becomes necessary.
- Lost, stolen damaged or defaced tickets after dispatch will be your responsibility and no refunds will be made whatsoever.
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- This site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.
- All information on this site is for guidance purposes only. Whilst we make every effort to provide useful information, we make no guarantees that the written and visual media is accurate or up-to-date. It is your responsibility to confirm any details relating to your booking prior to placing your order with BOOKF1.com. If you need more accurate information such as official circuit diagrams then please contact us and we will do our best to help.
- If an honest error has been made with displayed ticket prices on the BOOKF1.com website, we reserve the right to ask you for the difference in payment before confirming an order, releasing tickets, or reserve the right to cancel the order.
- Whilst reasonable efforts are made to protect security and your privacy, no guarantees can be made. BOOKF1.com accepts no responsibility for a third part gaining unauthorised access to customer data or the consequences of such an attack. For full details on our security measures please contact us.
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- Additional terms and conditions may apply to reservations and other uses of portions of this site (http://www.bookf1.com), and you agree to abide by such other terms and conditions.
- If we feel it is necessary to take any action to enforce these terms and conditions, we will be entitled to recover from you, and you agree to pay, all reasonable and necessary legal fees, in additional to any other relief, at law or in equity to such an entitlement by us.
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