FREQUENTLY ASKED QUESTIONS

1. Do you sell one-day tickets?
2. What currency are your prices in?
3. What payment methods do you accept?
4. Is booking online safe?
5. Is my booking confirmed immediately?
6. When do I receive my tickets and how are they delivered?
7. What is your policy on refunds and cancellations?
8. Who is bookF1.com?

1. Do you sell one-day tickets?

   Each circuit has their own policy on ticketing; some circuits provide tickets for individual days whilst others only offer full weekend tickets. In the latter case, you would need to purchase a weekend ticket even if you only intended to visit on one day.

   Our ticket page lists the day combinations available for each race under 'Entry', so if the exact ticket day(s) you're looking for are not in the list then you may have to choose the nearest match.

    
2. What currency are your prices in?

   You choose! We accept payment in Great British Pounds (GBP £), Euro (EUR €), and United States Dollars (USD $). If you want to change the currency of the prices, simply select the appropriate currency in the drop-down menu below your shopping basket or on the checkout page.

    
3. What payment methods do you accept?

   You can pay by debit/credit card either online or by fax, or we can take your card details over the telephone. We accept American Express, JCB, MasterCard, Solo, Switch/UK Maestro, Visa, Visa Debit/Delta, and Visa Electron.

   We also accept payment by bank transfer and cheque/postal order.

    
4. Is booking online safe?

   We support 256bit SSL so that any personal information you provide us with is sent encrypted, making it is virtually impossible to intercept by third-parties. Credit/debit card payments are handled by Barclays Merchant Services and Protx and so you can be confident about first-rate security.

   If you are uncomfortable or unfamiliar with booking online, then we're happy to take your booking over the telephone.

    
5. Is my booking confirmed immediately?

   Your booking details will always be emailed to you immediately. Gift vouchers are confirmed straight away, and for race tickets, our team will confirm your booking as soon as possible, usually the same day.

   If you have not paid by credit/debit card then your booking will not be confirmed until funds have cleared - for security reasons.

   If there is a change in either the price or availability of your tickets before your booking is confirmed, then you will receive an email advising you of this with the option to amend the booking or be fully refunded, if applicable. Therefore, when you receive a confirmation email your order has been secured.

    
6. When do I receive my tickets and how are they delivered?

   Race tickets are dispatched as soon as they are printed by the circuit. This varies depending on the race and time of booking, but to minimise fraud, many circuits only release tickets two to four weeks before the event. As the race date approaches, keep an eye on your online account which contains up-to-date information on the estimated ticket dispatch date.

   If you are worried about conflicting travel plans then please do let us know as we can always arrange for the tickets to be couriered directly to your hotel/residence on your trip.

   Tickets are dispatched by FedEx for delivery locations outside the UK and Royal Mail Special Delivery for UK destinations. In both cases, we will email you a delivery tracking number when they're sent and somebody will need to be available to sign for the delivery.

   If the tickets are a gift, you may like to consider one of our gift certificates as a tangible alternative until the tickets arrive.

    
7. What is your policy on refunds and cancellations?

   If your order has not been confirmed then we are happy to cancel your order and refund your money if applicable.

   For race tickets, once the order has been confirmed, unfortunately we are not able to issue a refund because circuits do not allow order cancellations.

   For vouchers, we are able to offer a refund if the voucher is un-used. But please be aware that refunds may not include handling/delivery fees.

    
8. Who is bookF1.com?

   bookF1.com is a central supplier of Formula 1 Grand Prix tickets. We work as a recognised supplier with all circuits to make your Grand Prix experience as easy and enjoyable as possible. bookF1.com is a registered UK company (company number 4937482) and have been successfully distributing Grand Prix tickets since 2003.